Sunday, October 17, 2010

Keyboard (computing)

In computing, a keyboard is typewriter keyboard, which uses an arrangement of buttons or keys, to act as mechanical levers or electronic switches. After punch cards and paper tape, interaction via teletype-style keyboards became the main input device for computers (Dell XPS M1210 Battery) .

Despite the development of alternative input devices, such as the mouse (computing mouse), touch sensitive screens, pen devices, character recognition, voice recognition, and improvements in computer speed and memory size, the keyboard remains the most commonly used and most versatile device used for direct (human) input into computers (Dell Studio XPS 1340 Battery) .

A keyboard typically has characters engraved or printed on the keys and each press of a key typically corresponds to a single written symbol. However, to produce some symbols requires pressing and holding several keys simultaneously or in sequence. While most keyboard keys produce letters, numbers or signs (characters), other keys or simultaneous key presses can produce actions or computer commands (Dell Studio XPS 1640 Battery) .

In normal usage, the keyboard is used to type text and numbers into a word processor, text editor or other program. In a modern computer, the interpretation of key presses is generally left to the software. A computer keyboard distinguishes each physical key from every other and reports all key presses to the controlling software. Keyboards are also used for computer gaming, either with regular keyboards or by using keyboards with special gaming features, which can expedite frequently used keystroke combinations (Dell Vostro 1710 Battery) .

A keyboard is also used to give commands to the operating system of a computer, such as Windows' Control-Alt-Delete combination, which brings up a task window or shuts down the machine. It is the only way to enter commands on a command-line interface.

Types

Standard

Standard "full-travel" alphanumeric keyboards have keys that are on three-quarter inch centers (0.750 inches, 19.05 mm), and have a key travel of at least 0.150 inches (3.81 mm) (ASUS EEE PC900 battery) .

Desktop computer keyboards, such as the 101-key US traditional keyboards or the 104-key Windows keyboards, include alphabetic characters, punctuation symbols, numbers and a variety of function keys. The internationally-common 102/105 key keyboards have a smaller 'left shift' key and an additional key with some more symbols between that and the letter to its right (usually Z or Y). Also the 'enter' key is usually shaped differently. Computer keyboards are similar to electric-typewriter keyboards but contain additional keys (Dell RM791 battery) .

Laptop-size

Keyboards on laptops and notebook computers usually have a shorter travel distance for the keystroke and a reduced set of keys. They may not have a numerical keypad, and the function keys may be placed in locations that differ from their placement on a standard, full-sized keyboard (Sony VGP-BPS13 battery) .

The keyboards on laptops have a shorter travel distance and (usually) a reduced set of keys.

Thumb-sized

Smaller keyboards have been introduced for laptops, PDAs, smartphones, or users who have a limited workspace. The size of a standard keyboard is dictated by the practical consideration that the keys must be large enough to be easily pressed by fingers. To reduce the size of the keyboard, the numeric keyboard to the right of the alphabetic keyboard can be removed, or the size of the keys can be reduced, which makes it harder to enter text (sony vgp-bpl9 battery) .

Another way to reduce the size of the keyboard is to reduce the number of keys and use chording keyer, i.e. pressing several keys simultaneously. For example, the GKOS keyboard has been designed for small wireless devices. Other two-handed alternatives more akin to a game controller, such as the AlphaGrip, are also used as a way to input data and text. Another way to reduce the size of a keyboard is to use smaller buttons and pack them closer together (Sony VGP-BPL11 battery) .

Such keyboards, often called a "thumbboard" (thumbing) are used in some personal digital assistants such as the Palm Treo and BlackBerry and some Ultra-Mobile PCs such as the OQO.

Numeric

Numeric keyboards contain only numbers, mathematical symbols for addition, subtraction, multiplication, and division, a decimal point, and several function keys. They are often used to facilitate data entry with smaller keyboards that do not have a numeric keypad, commonly those of laptop computers. These keys are collectively known as a numeric pad, numeric keys, or a numeric keypad, and it can consist of the following types of keys (Sony VGP-BPL15 battery) :

arithmetic operators such as +, -, *, /

numeric digits 0–9

cursor arrow keys

navigation keys such as Home, End, PgUp, PgDown, etc.

Num Lock button, used to enable or disable the numeric pad

enter key (Dell Inspiron E1505 battery )

Non-standard or special-use types

Chorded

While other keyboards generally associate one action with each key, chorded keyboards associate actions with combinations of key presses. Since there are many combinations available, chorded keyboards can effectively produce more actions on a board with fewer keys. Court reporters' stenotype machines use chorded keyboards to enable them to enter text much faster by typing a syllable with each stroke instead of one letter at a time (Dell Latitude E6400 battery) .

The fastest typists (as of 2007) use a stenograph, a kind of chorded keyboard used by most court reporters and closed-caption reporters. Some chorded keyboards are also made for use in situations where fewer keys are preferable, such as on devices that can be used with only one hand, and on small mobile devices that don't have room for larger keyboards. Chorded keyboards are less desirable in many cases because it usually takes practice and memorization of the combinations to become proficient (HP Pavilion dv6000 Battery) .

Software

Software keyboards or On-Screen Keyboards often take the form of computer programs that display an image of a keyboard on the screen. Another input device such as a mouse or a touchscreen can be used to operate each virtual key to enter text. Software keyboards have become very popular in touchscreen enabled cell phones, due to the additional cost and space requirements of other types of hardware keyboards. Microsoft Windows, Mac OS X, and some varieties of Linux include on-screen keyboards that can be controlled with the mouse (Hp Pavilion dv3-1000 battery) .

Foldable

Further information: Flexible electronics

A foldable keyboard.

Foldable (also called flexible) keyboards are made of soft plastic or silicone which can be rolled or folded on itself for travel.[2] When in use, these keyboards can conform to uneven surfaces, and are more resistant to liquids than standard keyboards. These can also be connected to portable devices and smartphones. Some models can be fully immersed in water, making them popular in hospitals and laboratories, as they can be disinfected (Dell Precision M70 Battery) .

Projection/Laser

Projection keyboards project an image of keys, usually with a laser, onto a flat surface. The device then uses a camera or infrared sensor to "watch" where the user's fingers move, and will count a key as being pressed when it "sees" the user's finger touch the projected image. Projection keyboards can simulate a full size keyboard from a very small projector. Because the "keys' are simply projected images, they cannot be felt when pressed (Acer Aspire One battery) .

Users of projected keyboards often experience increased discomfort in their fingertips because of the lack of "give" when typing. A flat, non-reflective surface is also required for the keys to be projected onto. Most projection keyboards are made for use with PDAs due to their small form factor.

Optical keyboard technology

Also known as photo-optical keyboard, light responsive keyboard, Photo-electric keyboard and optical key actuation detection technology (Toshiba Satellite L305 Battery) .

An optical keyboard technology utilizes light emitting devices and photo sensors to optically detect actuated keys. Most commonly the emitters and sensors are located in the perimeter, mounted on a small PCB. The light is directed from side to side of the keyboard interior and it can only be blocked by the actuated keys. Most optical keyboards require at least 2 beams (most commonly vertical beam and horizontal beam) to determine the actuated key (Toshiba Satellite Pro M15 Battery) .

Some optical keyboards use a special key structure that blocks the light in a certain pattern, allowing only one beam per row of keys (most commonly horizontal beam).

Further information: Keyboard technology

Layout

Alphabetic

Main article: Keyboard layout

The 104-key PC US English QWERTY keyboard layout evolved from the standard typewriter keyboard, with extra keys for computing (Toshiba Satellite M65 battery) .

The Dvorak Simplified Keyboard layout arranges keys so that frequently used keys are easiest to press, which reduces muscle fatigue when typing common English.

There are a number of different arrangements of alphabetic, numeric, and punctuation symbols on keys. These different keyboard layouts arise mainly because different people need easy access to different symbols, either because they are inputting text in different languages, or because they need a specialized layout for mathematics, accounting, computer programming, or other purposes (Toshiba Satellite T4900 Battery) .

Most of the more common keyboard layouts (QWERTY-based and similar) were designed in the era of the mechanical typewriters, so their ergonomics had to be slightly compromised in order to tackle some of the mechanical limitations of the typewriter.

As the letter-keys were attached to levers that needed to move freely, inventor Christopher Sholes developed the QWERTY layout to reduce the likelihood of jamming (Toshiba PA3399U-2BRS battery) .

With the advent of computers, lever jams are no longer an issue, but nevertheless, QWERTY layouts were adopted for electronic keyboards because they were widely used. Alternative layouts such as the Dvorak Simplified Keyboard are not in widespread use.

The QWERTZ layout is widely used in Germany and much of Central Europe. The main difference between it and QWERTY is that Y and Z are swapped, and most special characters such as brackets are replaced by diacritical characters (Toshiba Satellite A200 Battery) .

Another situation takes place with “national” layouts. Keyboards designed for typing in Spanish have some characters shifted, to release the space for Ñ ñ; similarly, those for French and other European languages may have a special key for the character Ç ç . The AZERTY layout is used in France, Belgium and some neighbouring countries. It differs from the QWERTY layout in that the A and Q are swapped, the Z and W are swapped, and the M is moved from the right of N to the right of L (where colon/semicolon is on a US keyboard (Toshiba Satellite 1200 Battery) .

The digits 0 to 9 are on the same keys, but to be typed the shift key must be pressed. The unshifted positions are used for accented characters.

Keyboards in many parts of Asia may have special keys to switch between the Latin character set and a completely different typing system. In Japan, keyboards often can be switched between Japanese and the Latin alphabet, and the character ¥ (the Yen currency) is used instead of "\" . In the Arab world, keyboards can often be switched between Arabic and Latin characters (Toshiba NB100 Battery) .

In bilingual regions of Canada and in the French-speaking province of Québec, keyboards can often be switched between an English and a French-language keyboard; while both keyboards share the same QWERTY alphabetic layout, the French-language keyboard enables the user to type accented vowels such as "é" or "à" with a single keystroke. Using keyboards for other languages leads to a conflict: the image on the key does not correspond to the character (Toshiba Satellite M300 Battery) .

In such cases, each new language may require an additional label on the keys, because the standard keyboard layouts do not share even similar characters of different languages (see the example in the figure above).

Key types

Alphanumeric

A Hebrew keyboard lets the user type in both Hebrew and the Latin alphabet.

A Greek keyboard lets the user type in both Greek and the Latin alphabet(Macbook Pro) (Dell INSPIRON 1525 battery) .

Alphabetical, numeric, and punctuation keys are used in the same fashion as a typewriter keyboard to enter their respective symbol into a word processing program, text editor, data spreadsheet, or other program. Many of these keys will produce different symbols when modifier keys or shift keys are pressed. The alphabetic characters become uppercase when the shift key or Caps Lock key is depressed (SONY VAIO VGN-FZ280E Battery) .

The numeric characters become symbols or punctuation marks when the shift key is depressed. The alphabetical, numeric, and punctuation keys can also have other functions when they are pressed at the same time as some modifier keys.

The Space bar is a horizontal bar in the lowermost row, which is significantly wider than other keys. Like the alphanumeric characters, it is also descended from the mechanical typewriter (SONY VAIO VGN-FZ410 Battery) .

Its main purpose is to enter the space between words during typing. It is large enough so that a thumb from either hand can use it easily. Depending on the operating system, when the space bar is used with a modifier key such as the control key, it may have functions such as resizing or closing the current window, half-spacing, or backspacing. In computer games and other applications the key has myriad uses in addition to its normal purpose in typing, such as jumping and adding marks to check boxes (SONY VAIO VGN-FZ160 Battery) .

In certain programs for playback of digital video, the space bar is used for pausing and resuming the playback.

Modifiers

Modifier keys are special keys that modify the normal action of another key, when the two are pressed in combination. For example, + in Microsoft Windows will close the program in an active window. In contrast, pressing just will probably do nothing, unless assigned a specific function in a particular program. By themselves, modifier keys usually do nothing (SONY VAIO VGN-FZ38M Battery) .

The Ctrl and Alt keys are important modifier keys.

The most widely-used modifier keys include the Control key, Shift key and the Alt key. The AltGr key is used to access additional symbols for keys that have three symbols printed on them. On the Macintosh and Apple keyboards, the modifier keys are the Option key and Command key, respectively. On MIT computer keyboards, the Meta key is used as a modifier and for Windows keyboards, there is a Windows key. Compact keyboard layouts often use a Fn key. "Dead keys" allow placement of a diacritic mark, such as an accent, on the following letter (e.g., the Compose key) (SONY VAIO VGN-FZ21m Battery) .

A Space-cadet keyboard has many modifier keys.

The Enter/Return key typically causes a command line, window form or dialog box to operate its default function, which is typically to finish an "entry" and begin the desired process. In word processing applications, pressing the enter key ends a paragraph and starts a new one (SONY VAIO VGN-FZ18m Battery) .

Navigation and typing mode

Navigation keys include a variety of keys which move the cursor to different positions on the screen. Arrow keys are programmed to move the cursor in a specified direction; page scroll keys, such as the 'Page Up and Page Down keys', scroll the page up and down. The Home key is used to return the cursor to the beginning of the line where the cursor is located; the End key puts the cursor at the end of the line. The Tab key advances the cursor to the next tab stop (SONY VAIO VGN-FZ11m Battery) .

The Insert key is mainly used to switch between overtype mode, in which the cursor overwrites any text that is present on and after its current location, and insert mode, where the cursor inserts a character at its current position, forcing all characters past it one position further. The Delete key discards the character ahead of the cursor's position, moving all following characters one position "back" towards the freed place (SONY VAIO VGN-FZ11z Battery) .

On many notebook computer keyboards the key labeled Delete (sometimes Delete and Backspace are printed on the same key) serves the same purpose as a Backspace key. The Backspace key deletes the preceding character.

Lock keys lock part of a keyboard, depending on the settings selected. The lock keys are scattered around the keyboard. Most styles of keyboards have three LEDs indicating which locks are enabled, in the upper right corner above the numpad. The lock keys include Scroll lock, Num lock (which allows the use of the numeric keypad), and Caps lock (SONY VAIO VGN-FZ11l Battery) .

System commands

The SysRq / Print screen commands often share the same key. SysRq was used in earlier computers as a "panic" button to recover from crashes. The Print screen command used to capture the entire screen and send it to the printer, but in the present it usually puts a screenshot in the clipboard (SONY VAIO VGN-FZ31z Battery) .

The Break key/Pause key no longer has a well-defined purpose. Its origins go back to teletype users, who wanted a key that would temporarily interrupt the communications line. The Break key can be used by software in several different ways, such as to switch between multiple login sessions, to terminate a program, or to interrupt a modem connection (Sony VGN-FW11S Battery) .

In programming, especially old DOS-style BASIC, Pascal and C, Break is used (in conjunction with Ctrl) to stop program execution. In addition to this, Linux and variants, as well as many DOS programs, treat this combination the same as Ctrl+C. On modern keyboards, the break key is usually labeled Pause/Break. In most Windows environments, the key combination Windows key+Pause brings up the system properties (Sony VGP-BPS13B/B Battery) .

The Escape key (often abbreviated Esc) is used to initiate an escape sequence. As most computer users no longer are concerned with the details of controlling their computer's peripherals, the task for which the escape sequences were originally designed, the escape key was appropriated by application programmers, most often to mean Stop. This use continues today in Microsoft Windows's use of escape as a shortcut in dialog boxes for No, Quit, Exit, Cancel, or Abort (Toshiba Satellite P10 Battery) .

A common application today of the Esc key is as a shortcut key for the Stop button in many web browsers. On machines running Microsoft Windows, prior to the implementation of the Windows key on keyboards, the typical practice for invoking the "start" button was to hold down the control key and press escape. This process still works in Windows 2000, XP, Windows Vista and Windows 7 (SONY VAIO VGN-FZ210CE Battery) .

The Menu key or Application key is a key found on Windows-oriented computer keyboards. It is used to launch a context menu with the keyboard rather than with the usual right mouse button. The key's symbol is a small icon depicting a cursor hovering above a menu. This key was created at the same time as the Windows key. This key is normally used when the right mouse button is not present on the mouse (Dell Studio 1555 Battery) .

Some Windows public terminals do not have a Menu key on their keyboard to prevent users from right-clicking (however, in many windows applications, a similar functionality can be invoked with the Shift+F10 keyboard shortcut).

Miscellaneous

Multimedia buttons on some keyboards give quick access to the Internet or control the volume of the speakers.

Many, but not all, computer keyboards have a numeric keypad to the right of the alphabetic keyboard which contains numbers, basic mathematical symbols (e.g., addition, subtraction, etc.), and a few function keys (Dell Vostro 1720 Battery) .

On Japanese/Korean keyboards, there may be Language input keys. Some keyboards have power management keys (e.g., Power key, Sleep key and Wake key); Internet keys to access a web browser or E-mail; and/or multimedia keys, such as volume controls .

Multiple Layouts

It possible to install multiple keyboard layout and switch among them in computer with the help of either operating system or application program. Microsoft Windows[3], Ubuntu[4], Linux[5], Mac[6] provide support to add keyboard layouts and choose from them (Dell Vostro 1500 Battery) .

Layout changing software

Depending on operating systems, various application programs are available to create, add and switch among keyboard layouts. For example, Ukelele for Mac, The Microsoft Keyboard Layout Creator[7] and open source Avro Keyboard for Windows. All programs give facility to customize the keyboard layout as desired. Many other similar softwares[8] are available, some of which are language specific (Dell Latitude D830 Battery) .

Illumination

Keyboards and keypads may be illuminated from inside, especially on equipment for mobile use. Illumination facilitates the use of the keyboard or keypad in dark environments. Some gaming keyboards have lighted keys, to make it easier for gamers to find command keys while playing in a dark room. Some computers may have small LED lights in a few important function keys, to remind users that the function is activated (see photo) (Dell Latitude D620 Battery) .

Keys with integrated LED indicator lights

Technology

Key switches

In the first electronic keyboards in the early 1970s, the key switches were individual switches inserted into holes in metal frames. These keyboards cost from 80–120 US dollars and were used in mainframe data terminals (SONY VAIO VGN-FZ150E Battery) .

The most popular switch types were reed switches (contacts enclosed in a vacuum in a glass capsule, affected by a magnet mounted on the switch plunger – from Clare-Pendar in Post Falls Idaho, which became part of General Instrument, which used reedswitch capsules made by C.P. Clare Co. in Illinois; and Key Tronic Corporation of Spokane, Washington), Hall-effect switches (using a Hall-effect semiconductor where a current is generated by a passing magnet – from Microswitch in Illinois, which became part of Honeywell), and inductive core switches (again, activated by a magnet – from Cortron, which was part of ITW/Illinois Tool Works (Dell Studio 1735 Battery) )

. These switches were rated to last for 100 million cycles and had 0.187-inch (4.75 mm) key travel, compared to 0.110 inch (2.79 mm) today.

In the mid 1970's, lower-cost direct-contact key switches were introduced, but their life in switch cycles was much shorter (rated ten million cycles) because they were open to the environment. This became more acceptable, however, for use in computer terminals at the time, which began to see increasingly shorter model lifespans as they advanced (Dell Inspiron 300M Battery) .

In 1978, Key Tronic Corporation introduced keyboards with capacitive-based switches, one of the first keyboard technologies to not use self-contained switches. There was simply a sponge pad with a conductive-coated Mylar plastic sheet on the switch plunger, and two half-moon trace patterns on the printed circuit board below. As the key was depressed, the capacitance between the plunger pad and the patterns on the PCB below changed, which was detected by IC's/Integrated Circuits (Dell Studio 1737 battery) .

These keyboards were claimed to have the same reliability as the other "solid-state switch" keyboards such as inductive and Hall-Effect, but competitive with direct-contact keyboards. Prices of $60 for keyboards were achieved and Key Tronic rapidly became the largest independent keyboard manufacturer (Dell XPS M1530 battery) .

Meanwhile, IBM made their own keyboards, using their own patented technology: Keys on older IBM keyboards were made with a "buckling spring" mechanism, in which a coil spring under the key buckles under pressure from the user's finger, pressing a rubber dome, whose inside is coated with conductive graphite, which connects two leads below, completing a circuit. This produces a clicking sound, and gives physical feedback for the typist indicating that the key has been depressed (Dell XPS M2010 battery) .

The first electronic keyboards had a typewriter key travel distance of 0.187 inches (4.75 mm), keytops were a half-inch (12.7 mm) high, and keyboards were about two inches (5 cm) thick. Over time, less key travel was accepted in the market, finally landing on 0.110 inches (2.79 mm). Coincident with this, Key Tronic was the first company to introduce a keyboard which was only about one inch thick. And now keyboards measure only about a half-inch thick (Dell Vostro 1000 battery) .

Keytops are an important element of keyboards. In the beginning, keyboard keytops had a "dish shape" on top, like typewriters before them. Keyboard key legends must be extremely durable over tens of millions of depressions, since they are subjected to extreme mechanical wear from fingers and fingernails, and subject to hand oils and creams, so engraving and filling key legends with paint, as was done previously for individual switches, was never acceptable (HP Pavilion dv9000 battery) .

So, for the first electronic keyboards, the key names/legends were produced by two-shot (or double-shot, or two-color) molding, where either the key shell or the inside of the key with the key legend was molded first, and then the other color molded second. But, to save cost, other methods were explored, such as sublimation printing and laser engraving, both methods which could be used to print a whole keyboard at the same time (Hp 520 battery) .

Initially, sublimation printing, where a special ink is printed onto the keycap surface and the application of heat causes the ink molecules to penetrate and commingle with the plastic modules, had a problem because finger oils caused the molecules to disperse, but then a necessarily very hard clear coating was applied to prevent this. Coincident with sublimation printing, which was first used in high volume by IBM on their keyboards, was the introduction by IBM of single-curved-dish keycaps to facilitate quality printing of key legends by having a consistently-curved surface instead of a dish. But one problem with sublimation or laser printing was that the processes took too long and only dark legends could be printed on light-colored keys (SONY VGP-BPS13 Battery) .

On another note, IBM was unique in using separate shells, or "keycaps", on keytop bases. This might have made their manufacturing of different keyboard layouts more flexible, but the reason for doing this was that the plastic material that needed to be used for sublimation printing was different than standard ABS keytop plastic material.

Three final mechanical technologies brought keyboards to where they are today, driving the cost well under $10 (SONY VAIO VGN-FZ Battery) :

"Monoblock" keyboard designs were developed where individual switch housings were eliminated and a one-piece "monoblock" housing used instead. This was possible because of molding techniques that could provide very tight tolerances for the switch-plunger holes and guides across the width of the keyboard so that the key plunger-to-housing clearances were not too tight or too loose, either of which could cause the keys to bind (Dell RM791 battery) .

The use of contact-switch membrane sheets under the monoblock. This technology came from flat-panel switch membranes, where the switch contacts are printed inside of a top and bottom layer, with a spacer layer in between, so that when pressure is applied to the area above, a direct electrical contact is made. The membrane layers can be printed by very-high volume, low-cost "reel-to-reel" printing machines, with each keyboard membrane cut and punched out afterwards (Toshiba Portege R200 Battery) .

The use of pad-printed keytops (called "Tampo printed" at the time because Tampo was the most popular equipment manufacturer). Initially sublimation ink was used (see above), but very durable clear-coats are now printed over the key legends to protect them. These coatings are also used to reduce glare, and in many cases have an anti-microbial content added for user protection (Toshiba Satellite M60 battery) .

Plastic materials played a very important part in the development and progress of electronic keyboards. Until "monoblocks" came along, GE's "self-lubricating" Delrin was the only plastic material for keyboard switch plungers that could withstand the beating over tens of millions of cycles of lifetime use. Greasing or oiling switch plungers was undesirable because it would attract dirt over time which would eventually affect the feel and even bind the key switches (although keyboard manufacturers would sometimes sneak this into their keyboards, especially if they could not control the tolerances of the key plungers and housings well enough to have a smooth key depression feel or prevent binding) (Dell Vostro 1400 Battery) .

But Delrin was only available in black and white, and was not suitable for keytops (too soft), so keytops use ABS plastic. However, as plastic molding advanced in maintaining tight tolerances, and as key travel length reduced from 0.187-inch to 0.110-inch (4.75 mm to 2.79 mm), single-part keytop/plungers could be made of ABS, with the keyboard monolocks also made of ABS (Toshiba Satellite Pro M50 Battery) .

Control processor

Computer keyboards include control circuitry to convert key presses into key codes that the computer's electronics can understand. The key switches are connected via the printed circuit board in an electrical X-Y matrix where a voltage is provided sequentially to the Y lines and, when a key is depressed, detected sequentially by scanning the X lines (Dell Vostro 1510 Battery) .

The first computer keyboards were for mainframe computer data terminals and used discrete electronic parts. The first keyboard microprocessor was introduced in 1972 by General Instruments, but keyboards have been using the single-chip 8048 microcontroller variant since it became available in 1978. The keyboard switch matrix is wired to its inputs, it converts the keystrokes to key codes, and, for a detached keyboard, sends the codes down a serial cable (the keyboard cord) to the main processor on the computer motherboard (Dell Latitude XT2 Tablet PC Battery) .

This serial keyboard cable communication is only bi-directional to the extent that the computer's electronics controls the illumination of the "caps lock", "num lock" and "scroll lock" lights.

One test for whether the computer has crashed is pressing the "caps lock" key. The keyboard sends the key code to the keyboard driver running in the main computer; if the main computer is operating, it commands the light to turn on. All the other indicator lights work in a similar way. The keyboard driver also tracks the shift, alt and control state of the keyboard (Dell Vostro A90 Battery) .

Some lower-quality keyboards have multiple or false key entries due to inadequate electrical designs. These are caused by inadequate keyswitch "debouncing" or inadequate keyswitch matrix layout that don't allow multiple keys to be depressed at the same time, both circumstances which are explained below ( HP Pavilion DV7 Battery) :

When pressing a keyboard key, the key contacts "bounce" against each other several times for several milliseconds before they settle into firm contact (although this was not true with early "solid-state" keyswitch keyboards that used Hall-effect, inductive, or capacitive keyswitch technologies). When released, they bounce some more until they revert to the uncontacted state. If the computer were watching for each pulse, it would see many keystrokes for what the user thought was just one (Toshiba Satellite Pro M10 Battery) .

To resolve this problem, the processor in a keyboard (or computer) "debounces" the keystrokes, by aggregating them across time to produce one "confirmed" keystroke that (usually) corresponds to what is typically a solid contact.

Some low-quality keyboards also suffer problems with rollover (that is, when multiple keys pressed at the same time, or when keys are pressed so fast that multiple keys are down within the same milliseconds) (Dell Inspiron 300M Battery) .

Early "solid-state" keyswitch keyboards did not have this problem because the keyswitches are electrically isolated from each other, and early "direct-contact" keyswitch keyboards avoided this problem by having isolation diodes for every keyswitch. So, these early keyboards had "n-key" rollover, which means any number of keys can be depressed and the keyboard will still recognize the next key depressed (Toshiba NB100 Battery ) .

But when three keys are pressed (electrically closed) at the same time in a "direct contact" keyswitch matrix that doesn't have isolation diodes (diode are not practical with current membrane-switch based keyboards), the keyboard electronics can see a fourth "phantom" key which is the intersection (shorting out) of the X and Y lines of the three keys. Some types of keyboard circuitry will register a maximum number of keys at one time, such as "three-key" rollover maximum, also called "phantom key blocking" or "phantom key lockout", meaning that it will only register three keys and ignore all others until one of the three keys is lifted (Toshiba Satellite M65 battery) .

This is of course undesirable, especially for fast typing (hitting new keys before the fingers can release previous keys, and undesirable for games (designed for multiple key presses).

As direct-contact membrane keyboards became popular, the available rollover of keys was optimized by analyzing the most common key sequences and placing these keys so that they do not potentially produce phantom keys in the electrical key matrix (for example, simply placing three or four keys that might be depressed simultaneously on the same X or same Y line, so that a phantom key intersection/short cannot happen), so that blocking a third key usually isn't a problem (Sony Vaio VGN-FZ61B battery) .

But lower-quality keyboard designs and unknowledgeable engineers may not know these tricks, and it can still be a problem in games due to wildly different and/or configurable key/command layouts in different games.

Connection types

There are several ways of connecting a keyboard to a system unit (more precisely, to its keyboard controller) using cables, including the standard AT connector commonly found on motherboards, which was eventually replaced by the PS/2 and the USB connection. Prior to the iMac line of systems, Apple used the proprietary Apple Desktop Bus for its keyboard connector (Sony VGN-FZ460E battery) .

Wireless keyboards have become popular for their increased user freedom. A wireless keyboard often includes a required combination transmitter and receiver unit that attaches to the computer's keyboard port (see Connection types above). The wireless aspect is achieved either by radio frequency (RF) or by infrared (IR) signals sent and received from both the keyboard and the unit attached to the computer. A wireless keyboard may use an industry standard RF, called Bluetooth. With Bluetooth, the transceiver may be built into the computer (Sony Vaio VGN-FZ4000 battery) .

However, a wireless keyboard needs batteries to work and may pose a security problem due to the risk of data "eavesdropping" by hackers. An early example of a consumer wireless keyboard is that of the Olivetti Envision.

Alternative text-entering methods

An on-screen keyboard controlled with the mouse can be used by users with limited mobility (SONY VGP-BPS13 Battery) .

Optical character recognition (OCR) is preferable to rekeying for converting existing text that is already written down but not in machine-readable format (for example, a Linotype-composed book from the 1940s). In other words, to convert the text from an image to editable text (that is, a string of character codes), a person could re-type it, or a computer could look at the image and deduce what each character is. OCR technology has already reached an impressive state (for example, Google Book Search) and promises more for the future (Dell Latitude E6400 battery) .

Speech recognition converts speech into machine-readable text (that is, a string of character codes). The technology has already reached an impressive state and is already implemented in various software products. For certain uses (e.g., transcription of medical or legal dictation; journalism; writing essays or novels) it is starting to replace the keyboard; however, it does not threaten to replace keyboards entirely anytime soon (Dell INSPIRON 1525 battery) .

It can, however, interpret commands (for example, "close window" or "undo that") in addition to text. Therefore, it has theoretical potential to replace keyboards entirely (whereas OCR replaces them only for a certain kind of task).

Pointing devices can be used to enter text or characters in contexts where using a physical keyboard would be inappropriate or impossible (Dell INSPIRON E1505 battery) .

These accessories typically present characters on a display, in a layout that provides fast access to the more frequently used characters or character combinations. Popular examples of this kind of input are Graffiti, Dasher and on-screen virtual keyboards.

Other issues

Keystroke hacking

Keystroke logging (often called keylogging) is a method of capturing and recording user keystrokes (ACER ASPIRE 5020 battery) .

While it is used legally to measure employee productivity on certain clerical tasks, or by law enforcement agencies to find out about illegal activities, it is also used by hackers for various illegal or malicious acts. Hackers use keyloggers as a means to obtain passwords or encryption keys and thus bypass other security measures.

Keystroke logging can be achieved by both hardware and software means. Hardware key loggers are attached to the keyboard cable or installed inside standard keyboards (ACER TRAVELMATE 2300 battery) .

Software keyloggers work on the target computer’s operating system and gain unauthorized access to the hardware, hook into the keyboard with functions provided by the OS, or use remote access software to transmit recorded data out of the target computer to a remote location. Some hackers also use wireless keylogger sniffers to collect packets of data being transferred from a wireless keyboard and its receiver, and then they crack the encryption key being used to secure wireless communications between the two devices (ACER ASPIRE 3020 battery) .

Anti-spyware applications are able to detect many keyloggers and cleanse them. Responsible vendors of monitoring software support detection by anti-spyware programs, thus preventing abuse of the software. Enabling a firewall does not stop keyloggers per se, but can possibly prevent transmission of the logged material over the net if properly configured. Network monitors (also known as reverse-firewalls) can be used to alert the user whenever an application attempts to make a network connection (ACER TRAVELMATE 4500 battery) .

This gives the user the chance to prevent the keylogger from "phoning home" with his or her typed information. Automatic form-filling programs can prevent keylogging entirely by not using the keyboard at all. Most keyloggers can be fooled by alternating between typing the login credentials and typing characters somewhere else in the focus window (Dell XT832 Battery) .

Wireless keystroke hacking

Also known as remote keylogging or wireless keylogging.

In their research “Compromising Electromagnetic Emanations of Wired Keyboard” Vuagnoux and Pasini have provided evidence that modern keyboards radiate compromising electromagnetic emanations. The four techniques presented in their paper prove that these basic devices are generally not sufficiently protected against compromising emanations (Dell Latitude XT2 Tablet PC Battery) .

Additionally, they showed that these emanations can be captured with relatively inexpensive equipment and keystrokes are recovered not only in the semi-anechoic chamber but in practical environments as well (e.g office). The consequences of these attacks are that compromising electromagnetic emanations of keyboards still represent a security risk. PS/2, USB, laptop and wireless keyboards are vulnerable (HP Pavilion DV4 Battery) .

Moreover, there is no software patch to avoid these attacks. Hardware has to be replaced in order to obtain safe devices. Due to cost pressure in the design and lack of knowledge, manufacturers do not systematically protect keyboards. Even in the practical space of an office with multiple keyboards, Vuagnoux and Pasini were able to deduce a specific fingerprint for every keyboard. When multiple keyboards are radiating at the same time, they are able to identify and differentiate them (HP Pavilion DV7 Battery) .

Physical injury

Proper ergonomic design of computer keyboard desks is necessary to prevent repetitive strain injuries, which can develop over time and can lead to long-term disability.

The use of any keyboard may cause serious injury (that is, carpal tunnel syndrome or other repetitive strain injury) to hands, wrists, arms, neck or back. The risks of injuries can be reduced by taking frequent short breaks to get up and walk around a couple of times every hour (Toshiba PA3399U-2BRS battery) .

As well, users should vary tasks throughout the day, to avoid overuse of the hands and wrists. When inputting at the keyboard, a person should keep the shoulders relaxed with the elbows at the side, with the keyboard and mouse positioned so that reaching is not necessary. The chair height and keyboard tray should be adjusted so that the wrists are straight, and the wrists should not be rested on sharp table edges. Wrist or palm rests should not be used while typing (Sony VGN-FW11S Battery) .

Some Adaptive technology ranging from special keyboards, mouse replacements and pen tablet interfaces to speech recognition software can reduce the risk of injury. Pause software reminds the user to pause frequently. Switching to a much more ergonomic mouse, such as a vertical mouse or joystick mouse may provide relief. Switching from using a mouse to using a stylus pen with graphic tablet or a trackpad such as a Smart Cat trackpad can lessen the repetitive strain on the arms and hands (Sony VGP-BPS13B/B Battery) .

Saturday, October 16, 2010

Personal computer

This article is about personal computers in general. For computers generally referred to as "PCs", see IBM PC compatible. For hardware components dealing with personal computers, see Personal computer hardware (Dell XPS M1210 Battery) .

A personal computer (PC) is any general-purpose computer whose size, capabilities, and original sales price make it useful for individuals, and which is intended to be operated directly by an end user with no intervening computer operator. This is in contrast to the batch processing or time-sharing models which allowed large expensive mainframe systems to be used by many people, usually at the same time, or large data processing systems which required a full-time staff to operate efficiently (Dell Studio XPS 1340 Battery) .

It is also in contrast with the more recent trend of controlling software availability through an intervening third party such as the Apple App Store.

A personal computer may be a desktop computer, a laptop, a tablet PC, or a handheld PC (also called a palmtop). The most common microprocessors in personal computers are x86-compatible CPUs (Dell Studio XPS 1640 Battery) .

Software applications for personal computers include word processing, spreadsheets, databases, Web browsers and e-mail clients, games, and myriad personal productivity and special-purpose software applications. Modern personal computers often have connections to the Internet, allowing access to the World Wide Web and a wide range of other resources (Dell Vostro 1710 Battery) .

A PC may be used at home or in an office. Personal computers may be connected to a local area network (LAN), either by a cable or a wireless connection.

While early PC owners usually had to write their own programs to do anything useful with the machines, today's users have access to a wide range of commercial and non-commercial software, which is provided in ready-to-run or ready-to-compile form. Since the 1980s, Microsoft and Intel have dominated much of the personal computer market, first with MS-DOS and then with the Wintel platform (ASUS EEE PC900 battery) .

History

This section needs additional citations for verification.

Please help improve this article by adding reliable references. Unsourced material may be challenged and removed. (September 2008)

Main article: History of personal computers (Dell RM791 battery)

In what was later to be called The Mother of All Demos, SRI researcher Douglas Englebart in 1968 gave a preview of what would become the staples of daily working life in the 21st century - e-mail, hypertext, word processing, video conferencing, and the mouse. The demonstration required technical support staff and a mainframe time-sharing computer that were far too costly for individual business use at the time (Sony VGP-BPS13 battery) .

By the early 1970s, people in academic or research institutions had the opportunity for single-person use of a computer system in interactive mode for extended durations, although these systems would still have been too expensive to be owned by a single person.

HP 9830 was an early desktop computer with printer (sony vgp-bpl9 battery)

In the 1970s Hewlett Packard introduced fully BASIC programmable computers that fit entirely on top of a desk, including a keyboard, a small one-line display and printer. The Wang 2200 of 1973 had a full-size CRT and cassette tape storage. The IBM 5100 in 1975 had a small CRT display and could be programmed in BASIC and APL. These were generally expensive specialized computers sold for business or scientific uses (Sony VGP-BPL11 battery) .

The introduction of the microprocessor, a single chip with all the circuitry that formerly occupied large cabinets, led to the proliferation of personal computers after 1975.

Early personal computers - generally called microcomputers - were sold often in kit form and in limited volumes, and were of interest mostly to hobbyists and technicians (Sony VGP-BPL15 battery) .

Minimal programming was done with toggle switches to enter instructions, and output was provided by front panel lamps. Practical use required peripherals such as keyboards, computer terminals, disk drives, and printers. Micral N was the earliest commercial, non-kit microcomputer based on a microprocessor, the Intel 8008 (Dell Inspiron E1505 battery ) .

It was built starting in 1972 and about 90,000 units were sold. The first true Personal Computer was the Sphere 1 computer, created in Bountiful, Utah in 1975 by computer pioneer Michael D. Wise (1949-2002). At first, Sphere 1 was sold as a kit, but was later sold as fully assembled PC. The Sphere 1 qualified as The First Personal Computer because it included a keyboard, a number pad, and a monitor (Dell Latitude E6400 battery) .

In 1976 Steve Jobs and Steve Wozniak sold the Apple I computer circuit board, which was fully prepared and contained about 30 chips. The first successfully mass marketed personal computer was the Commodore PET introduced in January 1977, which bore a striking resemblance to Sphere 1 of two years earlier. It was soon followed by the TRS-80 from Radio Shack and the popular Apple II. Mass-market pre-assembled computers allowed a wider range of people to use computers, focusing more on software applications and less on development of the processor hardware (HP Pavilion dv6000 Battery) .

Through the late 1970s and into the 1980s, computers were developed for household use, with software for personal productivity, programming and games. One such machine, the Commodore 64, totaled 17 million units sold, making it the best-selling single personal computer model of all time (Hp Pavilion dv3-1000 battery) .

Somewhat larger and more expensive systems (although still low-cost compared with minicomputers and mainframes) were aimed at office and small business use. Workstations are characterized by high-performance processors and graphics displays, with large local disk storage, networking capability, and running under a multitasking operating system (Dell Precision M70 Battery) .

In 1984, Dr. Mark Dean created a device called the ISA systems bus, which allows a personal computer to have several machines connected to it at once, such as a printer and scanner or modem. ISA is widely used today and Dean also received the Black Engineer of the Year President’s Award in 1997 for his contribution . However, card slots already existed before the ISA bus of the IBM-PC in the Apple (Acer Aspire One battery) .

IBM 5150 as of 1981

Eventually due to the influence of the IBM-PC on the personal computer market, personal computers and home computers lost any technical distinction. Business computers acquired color graphics capability and sound, and home computers and game systems users used the same processors and operating systems as office workers. Mass-market computers had graphics capabilities and memory comparable to dedicated workstations of a few years before (Toshiba Satellite L305 Battery) .

Even local area networking, originally a way to allow business computers to share expensive mass storage and peripherals, became a standard feature of personal computers used at home.

Market and sales

See also: Market share of leading PC vendors

Personal computers worldwide in million distinguished by developed and developing world (Toshiba Satellite Pro M15 Battery)

In 2001, 125 million personal computers were shipped in comparison to 48 thousand in 1977. More than 500 million personal computers were in use in 2002 and one billion personal computers had been sold worldwide from the mid-1970s up to this time. Of the latter figure, 75 percent were professional or work related, while the rest were sold for personal or home use. About 81.5 percent of personal computers shipped had been desktop computers, 16.4 percent laptops and 2.1 percent servers (Toshiba Satellite M65 battery) .

The United States had received 38.8 percent (394 million) of the computers shipped, Europe 25 percent and 11.7 percent had gone to the Asia-Pacific region, the fastest-growing market as of 2002. The second billion was expected to be sold by 2008. Almost half of all the households in Western Europe had a personal computer and a computer could be found in 40 percent of homes in United Kingdom, compared with only 13 percent in 1985 (Toshiba Satellite T4900 Battery) .

The global personal computer shipments were 264 million units in the year 2007, according to iSuppli, up 11.2 percent from 239 million in 2006. In 2004, the global shipments were 183 million units, an 11.6 percent increase over 2003. In 2003, 152.6 million computers were shipped, at an estimated value of $175 billion. In 2002, 136.7 million PCs were shipped, at an estimated value of $175 billion (Toshiba PA3399U-2BRS battery) .

In 2000, 140.2 million personal computers were shipped, at an estimated value of $226 billion. Worldwide shipments of personal computers surpassed the 100-million mark in 1999, growing to 113.5 million units from 93.3 million units in 1998. In 1999, Asia had 14.1 million units shipped (Toshiba Satellite A200 Battery) .

As of June 2008, the number of personal computers in use worldwide hit one billion, while another billion is expected to be reached by 2014. Mature markets like the United States, Western Europe and Japan accounted for 58 percent of the worldwide installed PCs. The emerging markets were expected to double their installed PCs by 2012 and to take 70 percent of the second billion PCs. About 180 million computers (16 percent of the existing installed base) were expected to be replaced and 35 million to be dumped into landfill in 2008. The whole installed base grew 12 percent annually (Toshiba Satellite 1200 Battery) .

In the developed world, there has been a vendor tradition to keep adding functions to maintain high prices of personal computers. However, since the introduction of the One Laptop per Child foundation and its low-cost XO-1 laptop, the computing industry started to pursue the price too. Although introduced only one year earlier, there were 14 million netbooks sold in 2008 (Toshiba NB100 Battery).

Besides the regular computer manufacturers, companies making especially rugged versions of computers have sprung up, offering alternatives for people operating their machines in extreme weather or environments.

Average selling price

For Microsoft Windows systems, the average selling price (ASP) showed a decline in 2008/2009, possibly due to low-cost netbooks, drawing $569 for desktop computers and $689 for laptops at U.S. retail in August 2008. In 2009, ASP had further fallen to $533 for desktops and to $602 for notebooks by January and to $540 and $560 in February (Toshiba Satellite M300 Battery) .

According to research firm NPD, the average selling price of all Windows portable PCs has fallen from $659 in October 2008 to $519 in October 2009.

Types

Workstation

Sun SPARCstation 1+, 25 MHz RISC processor from early 1990s

Main article: Workstation (Dell INSPIRON 1525 battery)

A workstation is a high-end personal computer designed for technical or scientific applications. Intended primarily to be used by one person at a time, they are commonly connected to a local area network and run multi-user operating systems. Workstations are used for tasks such as computer-aided design, drafting and modelling, computation-intensive scientific and engineering calculations, image processing, architectural modelling, and computer graphics for animation and motion picture visual effects (SONY VAIO VGN-FZ280E Battery) .

Desktop computer

Main article: Desktop computer

Dell OptiPlex desktop computer

Prior to the wide spread of PCs a computer that could fit on a desk was considered remarkably small. Today the phrase usually indicates a particular style of computer case (SONY VAIO VGN-FZ410 Battery) .

Desktop computers come in a variety of styles ranging from large vertical tower cases to small form factor models that can be tucked behind an LCD monitor. In this sense, the term 'desktop' refers specifically to a horizontally-oriented case, usually intended to have the display screen placed on top to save space on the desk top. Most modern desktop computers have separate screens and keyboards (SONY VAIO VGN-FZ160 Battery) .

Single unit

Single unit PCs (also known as all-in-one PCs) are a subtype of desktop computers, which combine the monitor and case of the computer within a single unit. The monitor often utilizes a touchscreen as an optional method of user input, however detached keyboards and mice are normally still included. The inner components of the PC are often located directly behind the monitor, and many are built similarly to laptops (SONY VAIO VGN-FZ38M Battery) .

Nettop

Main article: Nettop

A subtype of desktops, called nettops, was introduced by Intel in February 2008 to describe low-cost, lean-function, desktop computers. A similar subtype of laptops (or notebooks) are the netbooks (see below). These feature the new Intel Atom processor which specially enables them to consume less power and to be built into small enclosures (SONY VAIO VGN-FZ21m Battery) .

Laptop

Main article: Laptop

Acer 8920 Gemstone Laptop.

A laptop computer or simply laptop, also called a notebook computer or sometimes a notebook, is a small personal computer designed for portability. Usually all of the interface hardware needed to operate the laptop, such as USB ports (previously parallel and serial ports), graphics card, sound channel, etc., are built in to a single unit (SONY VAIO VGN-FZ18m Battery) .

Laptops contain high capacity batteries that can power the device for extensive periods of time, enhancing portability. Once the battery charge is depleted, it will have to be recharged through a power outlet. In the interest of saving power, weight and space, they usually share RAM with the video channel, slowing their performance compared to an equivalent desktop machine (SONY VAIO VGN-FZ11m Battery) .

One main drawback of the laptop is sometimes, due to the size and configuration of components, relatively little can be done to upgrade the overall computer from its original design. Internal upgrades are either not manufacturer recommended, can damage the laptop if done with poor care or knowledge, or in some cases impossible, making the desktop PC more modular. Some internal upgrades, such as memory and hard disks upgrades are often easy, a display or keyboard upgrade is usually impossible (SONY VAIO VGN-FZ11z Battery) .

The laptop has the same access as the desktop to the wide variety of devices, such as external displays, mice, cameras, storage devices and keyboards, which may be attached externally through USB ports and other less common ports such as external video.

A subtype of notebooks, called subnotebooks, are computers with most of the features of a standard laptop computer but smaller (SONY VAIO VGN-FZ11l Battery) .

They are larger than hand-held computers, and usually run full versions of desktop/laptop operating systems. Ultra-Mobile PCs (UMPC) are usually considered subnotebooks, or more specifically, subnotebook Tablet PCs (see below). Netbooks are sometimes considered in this category, though they are sometimes separated in a category of their own (see below).

Desktop replacements, meanwhile, are large laptops meant to replace a desktop computer while keeping the mobility of a laptop. Entertainment laptops emphasize large, HDTV-resolution screens and video processing capabilities (SONY VAIO VGN-FZ31z Battery) .

Netbook

Main article: Netbook

An HP netbook

Netbooks (also called mini notebooks or subnotebooks) are a rapidly evolving category of small, light and inexpensive laptop computers suited for general computing and accessing web-based applications; they are often marketed as "companion devices," that is, to augment a user's other computer access (Dell Studio 1555 Battery) .

Walt Mossberg called them a "relatively new category of small, light, minimalist and cheap laptops." By August 2009, CNET called netbooks "nothing more than smaller, cheaper notebooks."

At their inception in late 2007 — as smaller notebooks optimized for low weight and low cost— netbooks omitted key features (e.g., the optical drive), featured smaller screens and keyboards, and offered reduced specification and computing power (Dell Vostro 1720 Battery) .

Over the course of their evolution, netbooks have ranged in size from below 5 in to over 13 in, and from ~1 kg (2-3 pounds). Often significantly less expensive than other laptops,by mid-2009, netbooks had been offered to users "free of charge", with an extended service contract purchase of a cellular data plan (Dell Vostro 1500 Battery) .

In the short period since their appearance, netbooks have grown in size and features, now converging with new smaller, lighter notebooks. By mid 2009, CNET noted "the specs are so similar that the average shopper would likely be confused as to why one is better than the other," noting "the only conclusion is that there really is no distinction between the devices (Dell Latitude D830 Battery) ."

Tablet PC

Main article: Tablet PC

HP Compaq tablet PC with rotating/removable keyboard.

A tablet PC is a notebook or slate-shaped mobile computer, first introduced by Pen computing in the early 90s with their PenGo Tablet Computer and popularized by Microsoft (Dell Latitude D620 Battery) .

Its touchscreen or graphics tablet/screen hybrid technology allows the user to operate the computer with a stylus or digital pen, or a fingertip, instead of a keyboard or mouse. The form factor offers a more mobile way to interact with a computer. Tablet PCs are often used where normal notebooks are impractical or unwieldy, or do not provide the needed functionality (SONY VAIO VGN-FZ150E Battery) .

As technology and functionality continue to progress, prototype tablet PCs will continue to emerge. The Microsoft Courier, a personal business device, has two 7" monitors that support multi-touch gestures, Wi-Fi capabilities and has a built-in camera. The device looks to be a replacement to traditional planners while offering what most digital planners cannot, two pages and large writing spaces. This particular device, however, has been recently abandoned and the market is currently being led by the popular iPad from Apple Inc (Dell Studio 1735 Battery) .

Ultra-Mobile PC

Main article: Ultra-Mobile PC

Samsung Q1 Ultra-Mobile PC.

The ultra-mobile PC (UMPC) is a specification for a small form factor of tablet PCs. It was developed as a joint development exercise by Microsoft, Intel, and Samsung, among others. Current UMPCs typically feature the Windows XP, Windows Vista, Windows 7, or Linux operating system and low-voltage Intel Atom or VIA C7-M processors (Dell Inspiron 300M Battery) .

Home theater PC

Main article: Home theater PC

Antec Fusion V2 home theater PC with keyboard on top.

A home theater PC (HTPC) is a convergence device that combines the functions of a personal computer and a digital video recorder. It is connected to a television or a television-sized computer display and is often used as a digital photo, music, video player, TV receiver and digital video recorder (Dell Studio 1737 battery) .

Home theater PCs are also referred to as media center systems or media servers. The general goal in a HTPC is usually to combine many or all components of a home theater setup into one box. They can be purchased pre-configured with the required hardware and software needed to add television programming to the PC, or can be cobbled together out of discrete components as is commonly done with MythTV, Windows Media Center, GB-PVR, SageTV, Famulent or LinuxMCE (Dell XPS M1530 battery) .

Pocket PC

Main article: Pocket PC

An O2 pocket PC

A pocket PC is a hardware specification for a handheld-sized computer (personal digital assistant) that runs the Microsoft Windows Mobile operating system. It may have the capability to run an alternative operating system like NetBSD or Linux. It has many of the capabilities of modern desktop PCs (Dell XPS M2010 battery) .

Currently there are tens of thousands of applications for handhelds adhering to the Microsoft Pocket PC specification, many of which are freeware. Some of these devices also include mobile phone features. Microsoft compliant Pocket PCs can also be used with many other add-ons like GPS receivers, barcode readers, RFID readers, and cameras. In 2007, with the release of Windows Mobile 6, Microsoft dropped the name Pocket PC in favor of a new naming scheme (Dell Vostro 1000 battery) .

Devices without an integrated phone are called Windows Mobile Classic instead of Pocket PC. Devices with an integrated phone and a touch screen are called Windows Mobile Professional.

Motherboard

The motherboard, also referred to as systemboard or mainboard, is the primary circuit board within a personal computer. Many other components connect directly or indirectly to the motherboard (HP Pavilion dv9000 battery) .

Motherboards usually contain one or more CPUs, supporting circuitry - usually integrated circuits (ICs) - providing the interface between the CPU memory and input/output peripheral circuits, main memory, and facilities for initial setup of the computer immediately after power-on (often called boot firmware or, in IBM PC compatible computers, a BIOS). In many portable and embedded personal computers, the motherboard houses nearly all of the PC's core components (Hp 520 battery) .

Often a motherboard will also contain one or more peripheral buses and physical connectors for expansion purposes. Sometimes a secondary daughter board is connected to the motherboard to provide further expandability or to satisfy space constraints.

Main memory

Main article: Primary storage

A PC's main memory is fast storage that is directly accessible by the CPU, and is used to store the currently executing program and immediately needed data. PCs use semiconductor random access memory (RAM) of various kinds such as DRAM, SDRAM or SRAM as their primary storage (SONY VGP-BPS13 Battery) .

Which exact kind depends on cost/performance issues at any particular time. Main memory is much faster than mass storage devices like hard disks or optical discs, but is usually volatile, meaning it does not retain its contents (instructions or data) in the absence of power, and is much more expensive for a given capacity than is most mass storage. Main memory is generally not suitable for long-term or archival data storage (SONY VAIO VGN-FZ Battery) .

Hard disk

Main article: Hard disk drive

A Western Digital 250 GB hard disk drive.

Mass storage devices store programs and data even when the power is off; they do require power to perform read and write functions during usage. Although flash memory has dropped in cost, the prevailing form of mass storage in personal computers is still the hard disk (Dell RM791 battery) .

The disk drives use a sealed head/disk assembly (HDA) which was first introduced by IBM's "Winchester" disk system. The use of a sealed assembly allowed the use of positive air pressure to drive out particles from the surface of the disk, which improves reliability.

If the mass storage controller provides for expandability, a PC may also be upgraded by the addition of extra hard disk or optical disc drives. For example, BD-ROMs, DVD-RWs, and various optical disc recorders may all be added by the user to certain PCs (Toshiba Portege R200 Battery) .

Standard internal storage device connection interfaces are PATA, Serial ATA, SCSI

Video card

Main article: Video card

ATI Radeon video card

The video card - otherwise called a graphics card, graphics adapter or video adapter - processes and renders the graphics output from the computer to the computer display, and is an essential part of the modern computer. On older models, and today on budget models, graphics circuitry tended to be integrated with the motherboard but, for modern flexible machines, they are supplied in PCI, AGP, or PCI Express format (Toshiba Satellite M60 battery) .

When the IBM PC was introduced, most existing business-oriented personal computers used text-only display adapters and had no graphics capability. Home computers at that time had graphics compatible with television signals, but with low resolution by modern standards owing to the limited memory available to the eight-bit processors available at the time (Dell Studio 1555 Battery) .

Visual display unit

Main article: Visual display unit

A flat-panel LCD monitor.

A visual display unit (or monitor) is a piece of electrical equipment, usually separate from the computer case, which displays viewable images generated by a computer without producing a permanent record (Dell Vostro 1400 Battery) .

The word "monitor" is used in other contexts; in particular in television broadcasting, where a television picture is displayed to a high standard. A computer display device is usually either a cathode ray tube or some form of flat panel such as a TFT LCD. The monitor comprises the display device, circuitry to generate a picture from electronic signals sent by the computer, and an enclosure or case (Dell Vostro 1500 Battery) .

Within the computer, either as an integral part or a plugged-in Expansion card, there is circuitry to convert internal data to a format compatible with a monitor. The images from monitors originally contained only text, but as Graphical user interfaces emerged and became common, they began to display more images and multimedia content (Toshiba Satellite Pro M50 Battery) .

Keyboard

Main article: Keyboard (computing)

A computer keyboard

In computing, a keyboard is an arrangement of buttons that each correspond to a function, letter, or number. They are the primary devices of inputing text. In most cases, they contain an array of keys specifically organized with the corresponding letters, numbers, and functions printed or engraved on the button (Dell Vostro 1510 Battery) .

They are generally designed around an operators language, and many different versions for different languages exist. In English, the most common layout is the QWERTY layout, which was originally used in typewriters. They have evolved over time, and have been modified for use in computers with the addition of function keys, number keys, arrow keys, and OS specific keys (Dell Latitude XT2 Tablet PC Battery) .

Often, specific functions can be achieved by pressing multiple keys at once or in succession, such as inputing characters with accents or opening a task manager. Programs use keyboard shotcuts very differently and all use different keyboard shortcuts for different program specific operations, such as refreshing a web page in a web browser or selecting all text in a word processor (Dell Vostro A90 Battery) .

Mouse

Main article: Mouse (computing)

Apple Mighty Mouse that detects the right and left clicks through what appears to be one large button.

A Mouse on a computer is a small, slidable device that users hold and slide around to point at, click on, and sometimes drag objects on screen in a graphical user interface using a pointer on screen. Almost all Personal Computers have mice ( HP Pavilion DV7 Battery) .

It may be plugged into a computer's rear mouse socket, or as a USB device, or, more recently, may be connected wirelessly via a USB antenna or Bluetooth antenna. In the past, they had a single button that users could press down on the device to "click" on whatever the pointer on the screen was hovering over ( HP Pavilion DV7 Battery) .

Now, however, many Mice have two or three buttons(possibly more); a "right click" function button on the mouse, which performs a secondary action on a selected object, and a scroll wheel, which users can rotate using their fingers to "scroll" up or down. The scroll wheel can also be pressed down, and therefore be used as a third button. Some mouse wheels may be tilted from side to side to allow sideways scrolling. Different programs make use of these functions differently, and may scroll horizontally by default with the scroll wheel, open different menus with different buttons, among others. These functions may be user defined through software utilities (Toshiba Satellite Pro M10 Battery) .

Mice traditionally detected movement and communicated with the computer with an internal "mouse ball"; and used optical encoders to detect rotation of the ball and tell the computer where the mouse has moved. However, these systems were subject to low durability, accuracy and required internal cleaning. Modern mice use optical technology to directly trace movement of the surface under the mouse and are much more accurate, durable and almost maintenace free. They work on a wider variety of surfaces and can even operate on walls, ceilings or other non-horizontal surfaces (Dell Inspiron 300M Battery) .

Friday, October 15, 2010

Talk About Dell

Dell Inc: (NASDAQ: Dell, HKEX: 4331) is a multinational information technology corporation based in Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 96,000 people worldwide. Dell is listed at #38 on the Fortune 500 (2010). Fortune also lists Dell as the #5 most admired company in its industry (Dell XPS M1210 Battery) .

Dell has grown by both organic and inorganic means since its inception—notable mergers and acquisitions including Alienware (2006) and Perot Systems (2009). As of 2009, the company sold personal computers, servers, data storage devices, network switches, software, and computer peripherals. Dell also sells HDTVs, cameras, printers, MP3 players and other electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce (Dell Studio XPS 1340 Battery) .

On May 3, 2010, Fortune Magazine listed Dell as the 38th largest company in the United States and the 5th largest company in Texas by total revenue. It is the 2nd largest non-oil company in Texas (behind AT&T) and the largest company in the Austin area.

History

Main article: History of Dell

Founder Michael Dell with his PCs Limited (the precursor to Dell Inc.) prototype, which is now housed at the Smithsonian Institution

Dell traces its origins to 1984, when Michael Dell created PCs Limited while a student at the University of Texas at Austin. The dorm-room headquartered company sold IBM PC-compatible computers built from stock components (Dell Studio XPS 1640 Battery) .

Michael Dell started trading in the belief that by selling personal computer systems directly to customers, PCs Limited could better understand customers' needs and provide the most effective computing solutions to meet those needs. Michael Dell dropped out of school in order to focus full-time on his fledgling business, after getting about $300,000 in expansion-capital from his family (Dell Vostro 1710 Battery) .

In 1985, the company produced the first computer of its own design — the "Turbo PC", sold for US$795. PCs Limited advertised its systems in national computer magazines for sale directly to consumers and custom assembled each ordered unit according to a selection of options. The company grossed more than $73 million in its first year of trading (ASUS EEE PC900 battery) .

The company changed its name to "Dell Computer Corporation" in 1988 and began expanding globally—first in Ireland. In June 1988, Dell's market capitalization grew by $30 million to $80 million from its June 22 initial public offering of 3.5 million shares at $8.50 a share. In 1992, Fortune magazine included Dell Computer Corporation in its list of the world's 500 largest companies, making Michael Dell the youngest CEO of a Fortune 500 company ever (Dell RM791 battery) .

In 1996, Dell began selling computers via its web site, and in 2002, Dell expanded its product line to include televisions, handhelds, digital audio players, and printers. Dell's first acquisition occurred in 1999 with the purchase of ConvergeNet Technologies. In 2003, the company was rebranded as simply "Dell Inc." to recognize the company's expansion beyond computers. From 2004 to 2007, Michael Dell stepped aside as CEO, while long-time Dell employee Kevin Rollins took the helm (Sony VGP-BPS13 battery) .

During that time, Dell acquired Alienware, which introduced several new items to Dell products, including AMD microprocessors. To prevent cross-market products, Dell continues to run Alienware as a separate entity but still a wholly-owned subsidiary.

Lackluster performance, however, in its lower-end computer business prompted Michael Dell to take on the role of CEO again. The founder announced a change campaign called "Dell 2.0," reducing headcount and diversifying the company's product offerings. The company acquired EqualLogic on January 28, 2008 to gain a foothold in the iSCSI storage market. Because Dell already had an efficient manufacturing process, integrating EqualLogic's products into the company drove manufacturing prices down (sony vgp-bpl9 battery) .

In 2009, Dell acquired Perot Systems, a technology services and outsourcing company founded by H. Ross Perot.

On September 21, 2009, Dell announced its intent to acquire Perot Systems (based in Plano, Texas) in a reported $3.9 billion deal. Perot Systems brought applications development, systems integration, and strategic consulting services through its operations in the U.S. and 10 other countries. In addition, it provided a variety of business process outsourcing services, including claims processing and call center operations (Sony VGP-BPL11 battery) .

On August 16, 2010, Dell announced its intent to acquire the data storage company 3PAR. On September 2, 2010 Hewlett-Packard offered $33 a share, which Dell declined to match.

Dell Facilities

Dell is headquartered in Round Rock, Texas

Dell's headquarters are located in Round Rock, Texas. As of 2010 the company employs about 16,000 people in the facility,which has 2,100,000 square feet (195,000 m2) of space. As of 1999 almost half of the general fund of the City of Round Rock originates from sales taxes generated from the Dell headquarters (Sony VGP-BPL15 battery) .

The company previously had its headquarters in the Arboretum complex in northern Austin, Texas. In 1989 Dell occupied 127,000 square feet (11,800 m2) in the Arboretum complex.In 1990 Dell had 1,200 employees in its headquarters. In 1993 Dell submitted a document to Round Rock officials, titled "Dell Computer Corporate Headquarters, Round Rock, Texas, May 1993 Schematic Design." Despite the filing, during that year the company said that it was not going to move its headquarters (Dell Inspiron E1505 battery ) .

In 1994 Dell announced that it was moving most of its employees out of the Arboretum, but that it was going to continue to occupy the top floor of the Arboretum and that the company's official headquarters address would continue to be the Arboretum. The top floor continued to hold Dell's board room, demonstration center, and visitor meeting room. Less than one month prior to August 29, 1994, Dell moved 1,100 customer support and telephone sales employees to Round Rock. Dell's lease in the Arboretum had been scheduled to expire in 1994 (Dell Latitude E6400 battery) .

The company sponsors Dell Diamond, the home stadium of the Round Rock Express, the AAA minor league baseball affiliate of the Houston Astros major league baseball team.

By 1996 Dell was moving its headquarters to Round Rock. As of January 1996 3,500 people still worked at the then-current Dell headquarters. One building of the Round Rock headquarters, Round Rock 3, had space for 6,400 employees and was scheduled to be completed in November 1996. In 1998 Dell announced that it was going to add two buildings to its Round Rock complex, adding 1,600,000 square feet (149,000 m2) of office space to the complex (HP Pavilion dv6000 Battery) .

In 2000 Dell announced that it would lease 80,000 square feet (7,400 m2) of space in the Las Cimas office complex in unincorporated Travis County, Texas, between Austin and West Lake Hills, to house the company's executive offices and corporate headquarters. 100 senior executives were scheduled to work in the building by the end of 2000. In January 2001 the company leased the space in Las Cimas 2, located along Loop 360. Las Cimas 2 housed Dell's executives, the investment operations, and some corporate functions (Hp Pavilion dv3-1000 battery) .

Dell also had an option for 138,000 square feet (12,800 m2) of space in Las Cimas 3. After a slowdown in business required reducing employees and production capacity, Dell decided to sublease its offices in two buildings in the Las Cimas office complex. In 2002 Dell announced that it planned to sublease its space to another tenant; the company planned to move its headquarters back to Round Rock once a tenant was secured. By 2003 Dell moved its headquarters back to Round Rock (Dell Precision M70 Battery) .

It leased all of Las Cimas I and II, with a total of 312,000 square feet (29,000 m2), for about a seven year period after 2003. By that year roughly 100,000 square feet (9,300 m2) of that space was absorbed by new subtenants.

In 2008 Dell switched the power sources of the Round Rock headquarters to more environmentally friendly ones, with 60% of the total power coming from TXU Energy wind farms and 40% coming from the Austin Community Landfill gas-to-energy plant operated by Waste Management, Inc (Acer Aspire One battery) .

Dell facilities in the United States are located in Austin, Texas; Nashville, Tennessee; Oklahoma City, Oklahoma; Winston-Salem, North Carolina; and Miami, Florida. Facilities located abroad include Penang, Malaysia; Xiamen, China; Bangalore, India; Hyderabad, India; Chandigarh, India; Delhi, India; Bracknell, UK; Manila, Philippines Chennai, India; Hortolandia, Brazil; ?ód?, Poland and Limerick, Ireland (Hp 520 battery) .

Products

Scope and brands

The corporation markets specific brand names to different market segments.

Its Business/Corporate class represent brands where the company advertises emphasizes long life-cycles, reliability, and serviceability. Such brands include:

OptiPlex (office desktop computer systems)

Vostro (office/small business desktop and notebook systems)

n Series (desktop and notebook computers shipped with Linux or FreeDOS installed) (Toshiba Satellite L305 Battery)

Latitude (business-focused notebooks)

Precision (workstation systems and high-performance notebooks),[34]

PowerEdge (business servers)

PowerVault (direct-attach and network-attached storage)

PowerConnect (network switches) (Toshiba Satellite Pro M15 Battery)

Dell/EMC (storage area networks)

EqualLogic (enterprise class iSCSI SANs)

Dell's Home Office/Consumer class emphasizes value, performance, and expandability. These brands include:

Inspiron (budget desktop and notebook computers)

Studio (mainstream desktop and laptop computers)

XPS (high-end desktop and notebook computers) (Toshiba Satellite M65 battery)

Studio XPS (high-end design-focus of XPS systems and extreme multimedia capability)

Alienware (high-performance gaming systems)

Adamo (high-end luxury laptop)

Dell's Peripherals class includes USB keydrives, LCD televisions, and printers; Dell monitors includes LCD TVs, plasma TVs and projectors for HDTV and monitors. Dell UltraSharp is further a high-end brand of monitors (Toshiba Satellite T4900 Battery) .

Dell service and support brands include the Dell Solution Station (extended domestic support services, previously "Dell on Call"), Dell Support Center (extended support services abroad), Dell Business Support (a commercial service-contract that provides an industry-certified technician with a lower call-volume than in normal queues), Dell Everdream Desktop Management ("Software as a Service" remote-desktop management), and Your Tech Team (a support-queue available to home users who purchased their systems either through Dell's website or through Dell phone-centers) (Toshiba PA3399U-2BRS battery) .

Discontinued products and brands include Axim (PDA; discontinued April 9, 2007), Dimension (home and small office desktop computers; discontinued July 2007), Dell Digital Jukebox (MP3 player; discontinued August 2006), Dell PowerApp (application-based servers), and Dell Omniplex (desktop and tower computers previously supported to run server and desktop operating systems) (Toshiba Satellite A200 Battery) .

Manufacturing

From its early beginnings, Dell operated as a pioneer in the "configure to order" approach to manufacturing — delivering individual PCs configured to customer specifications. In contrast, most PC manufacturers in those times delivered large orders to intermediaries on a quarterly basis (Toshiba Satellite 1200 Battery) .

To minimize the delay between purchase and delivery, Dell has a general policy of manufacturing its products close to its customers. This also allows for implementing a just-in-time (JIT) manufacturing approach, which minimizes inventory costs. Low inventory is another signature of the Dell business model — a critical consideration in an industry where components depreciate very rapidly (Toshiba NB100 Battery) .

Dell's manufacturing process covers assembly, software installation, functional testing (including "burn-in"), and quality control. Throughout most of the company's history, Dell manufactured desktop machines in-house and contracted out manufacturing of base notebooks for configuration in-house. However, the company's approach has changed. The 2006 Annual Report states "we are continuing to expand our use of original design manufacturing partnerships and manufacturing outsourcing relationships." The Wall Street Journal reported in September, 2008 that "Dell has approached contract computer manufacturers with offers to sell" their plants (Toshiba Satellite M300 Battery) .

Assembly of desktop computers for the North American market formerly took place at Dell plants in Austin, Texas (original location) and Lebanon, Tennessee (opened in 1999). The plant in Winston-Salem, North Carolina (opened in 2005) is scheduled to cease operations in January 2011, while the Miami, Florida facility of its Alienware subsidiary remains in operation. Dell servers come from Austin, Texas (Dell INSPIRON 1525 battery) .

Dell's desktop plant in Austin, Texas was shut down in 2008. It closed its desktop manufacturing in Lebanon in early 2009. The last major U.S. plant in North Carolina is scheduled to close in January 2011. It is expected that most of the work carried out in North Carolina will be transferred to contract manufacturers in Asia and Mexico, though Dell said some of the work will move to its own factories overseas (SONY VAIO VGN-FZ280E Battery) .

Dell assembles computers for the EMEA market at Limerick in the Republic of Ireland, and employs about 4,500 people in that country. Dell began manufacturing in Limerick in 1991 and went on to become Ireland's largest exporter of goods and its second-largest company and foreign investor. On January 8, 2009, Dell announced that it would move all Dell manufacturing in Limerick to Dell's new plant in the Polish city of ?ód? by January 2010 (SONY VAIO VGN-FZ410 Battery) .

European Union officials said they would investigate a €52.7million aid package the Polish government used to attract Dell away from Ireland. European Manufacturing Facility 1 (EMF1, opened in 1990) and EMF3 form part of the Raheen Industrial Estate near Limerick. EMF2 (previously a Wang facility, later occupied by Flextronics, situated in Castletroy) closed in 2002,and Dell Inc. has consolidated production into EMF3 (EMF1 now[when?] contains only offices) (SONY VAIO VGN-FZ160 Battery) .

Dell's Alienware subsidiary also manufactures PCs in an Athlone, Ireland plant. Construction of EMF4 in ?ód?, Poland has started: Dell started production there in autumn 2007.

Dell opened plants in Penang, Malaysia in 1995, and in Xiamen, China in 1999. These facilities serve the Asian market and assemble 95% of Dell notebooks. Dell Inc. has invested[when?] an estimated $60 million in a new manufacturing unit in Chennai, India, to support the sales of its products in the Indian subcontinent. Indian-made products will bear the "Made in India" mark. In 2007 the Chennai facility had the target of producing 400,000 desktop PCs, and plans envisaged it starting to produce notebook PCs and other products in the second half of 2007 (SONY VAIO VGN-FZ38M Battery) .

Dell moved desktop and PowerEdge server manufacturing for the South American market from the Eldorado do Sul plant opened in 1999, to a new plant in Hortolandia, Brazil in 2007.

Green initiatives

Dell became the first company in the information technology industry to establish a product-recycling goal (in 2004) and completed the implementation of its global consumer recycling-program in 2006. On February 6, 2007, the National Recycling Coalition awarded Dell its "Recycling Works" award for efforts to promote producer responsibility (SONY VAIO VGN-FZ21m Battery) .

On July 19, 2007, Dell announced that it had exceeded targets in working to achieve a multi-year goal of recovering 275 million pounds of computer equipment by 2009. The company reported the recovery of 78 million pounds (nearly 40,000 tons) of IT equipment from customers in 2006, a 93-percent increase over 2005; and 12.4% of the equipment Dell sold seven years earlier.

On June 5, 2007 Dell set a goal of becoming the greenest technology company on Earth for the long term. The company launched a zero-carbon initiative that includes (SONY VAIO VGN-FZ18m Battery) :

reducing Dell's carbon intensity by 15 percent by 2012

requiring primary suppliers to report carbon emissions data during quarterly business reviews

partnering with customers to build the "greenest PC on the planet"

expanding the company's carbon-offsetting program, "Plant a Tree for Me" (SONY VAIO VGN-FZ11m Battery) .

The company introduced the term "The Re-Generation" during a round table in London commemorating 2007 World Environment Day. "The Re-Generation" refers to people of all ages throughout the world who want to "make a difference" in improving the world's environment. Dell also talked about plans to take the lead in setting an environmental standard for the "technology industry" and maintaining that leadership in the future (SONY VAIO VGN-FZ11z Battery) .

Dell reports its environmental performance in an annual Corporate Social Responsibility (CSR) Report that follows the Global Reporting Initiative (GRI) protocol. Dell's 2008 CSR report ranked as "Application Level B" as "checked by GRI".

The company aims to reduce its external environmental impact through energy-efficient evolution of products, and also reduce its direct operational impact through energy-efficiency programmes. Internal energy-efficiency programmes reportedly save the company more than $3 million annually in energy-cost savings (SONY VAIO VGN-FZ11l Battery) .

The largest component of the company's internal energy-efficiency savings comes through PC power management: the company expects to save $1.8 million in energy costs through using specialised energy-management software on a network of 50,000 PCs.

Technical support

Dell routes technical support queries according to component-type and to the level of support purchased. Dell Inc. brands its service agreements at five levels for their business customers: (1) Basic support provides business-hours telephone support and next business-day on-site support/ Return-to-Base or Collect and Return Services (based on contracts purchased at point of sale); (2) Silver support provides 24×7 telephone support and 4-hour on-site support after telephone-based troubleshooting; (3) Gold support provides additional benefits over and above Silver support; (4) Platinum Plus support provides additional benefits to Gold Support; and (5) two-hour on-site support, offered in select cities (SONY VAIO VGN-FZ31z Battery) .

Dell's Consumer division offers 24x7 phone based and online troubleshooting rather than only during business hours in certain markets such as the United States and Canada. On February 4, 2008 Dell launched a revamped services-and-support scheme for businesses named "ProSupport", offering customers more options to tailor services to fit their needs. Rather than take a one-size-fits-all approach, Dell has put together packages of options for each category of its customers: small and medium-sized businesses, large businesses, government, education, and health-care- and life-sciences (Dell Studio 1555 Battery) .

Dell now also offers separate support options for IT staff and for non-IT professionals. For the latter, the company offers "how-to" support for software applications, such as Microsoft Office. Dell also offers collaborative support with many third-party software vendors. For Dell-Certified IT departments, Dell offers "fast-track dispatch" of parts and labor and access to a crisis-center to handle major outages, virus-attacks, or problems caused by natural disasters (Dell Vostro 1720 Battery) .

Dell has several unique aspects of its support program. For example, computers use "Service Tags" unique alpha-numeric identifiers and '11 digit Express Service codes' (punched into the IVR prompts) to get customers to the appropriate support queue. Agents also utilize DellConnect, (a Citrix/GoToAssist based remote-access tool that gives technicians within Dell Support the ability to access customer computers from a remote location for troubleshooting purposes) (Dell Vostro 1500 Battery) .

Commercial aspects

Organization

A board of directors of nine people runs the company. Michael Dell, the founder of the company, serves on the board. Other board members include Don Carty, William Gray, Judy Lewent, Klaus Luft, Alex Mandl, Michael A. Miles, and Sam Nunn. Shareholders elect the nine board members at meetings, and those board members who do not get a majority of votes must submit a resignation to the board, which will subsequently choose whether or not to accept the resignation (Dell Latitude D830 Battery) .

The board of directors usually sets up five committees having oversight over specific matters. These committees include the Audit Committee, which handles accounting issues, including auditing and reporting; the Compensation Committee, which approves compensation for the CEO and other employees of the company; the Finance Committee, which handles financial matters such as proposed mergers and acquisitions; the Governance and Nominating Committee, which handles various corporate matters (including nomination of the board); and the Antitrust Compliance Committee, which attempts to prevent company practices from violating antitrust laws (Dell Latitude D620 Battery) .

The corporate structure and management of Dell extends beyond the board of directors. The Dell Global Executive Management Committee sets strategic directions. Dell has regional senior vice-presidents for countries other than the United States, including David Marmonti for EMEA and Stephen J. Felice for Asia/Japan. As of 2007, other officers included Martin Garvin (senior vice president for worldwide procurement) and Susan E. Sheskey (vice president and Chief Information Officer) (SONY VAIO VGN-FZ150E Battery) .

Marketing

Dell advertisements have appeared in several types of media including television, the Internet, magazines, catalogs and newspapers. Some of Dell Inc's marketing strategies include lowering prices at all times of the year, offering free bonus products (such as Dell printers), and offering free shipping in order to encourage more sales and to stave off competitors. In 2006, Dell cut its prices in an effort to maintain its 19.2% market share (Dell Studio 1735 Battery) .

However, this also cut profit-margins by more than half, from 8.7 to 4.3 percent. To maintain its low prices, Dell continues to accept most purchases of its products via the Internet and through the telephone network, and to move its customer-care division to India and El Salvador.

A popular United States television and print ad campaign in the early 2000s featured the actor Ben Curtis playing the part of "Steven", a lightly mischievous blond-haired youth who came to the assistance of bereft computer purchasers. Each television advertisement usually ended with Steven's catch-phrase: "Dude, you're gettin' a Dell! (Dell Inspiron 300M Battery) "

A subsequent advertising campaign featured interns at Dell headquarters (with Curtis' character appearing in a small cameo at the end of one of the first commercials in this particular campaign).

A Dell advertising campaign for the XPS line of gaming computers featured in print in the September 2006 issue of Wired. It used as a tagline the common term in Internet and gamer slang: "FTW", meaning "For The Win". However, Dell Inc. soon[when?] dropped the campaign (Dell Studio 1737 battery) .

In the first-person shooter game F.E.A.R. Extraction Point, several computers visible on desks within the game have recognizable Dell XPS model characteristics, sometimes even including the Dell logo on the monitors.

In 2007, Dell switched advertising agencies in the US from BBDO to Mother. In July 2007, Dell released new advertising created by Mother to support the Inspiron and XPS lines. The ads featured music from the Flaming Lips and Devo who re-formed especially to record the song in the ad "Work it Out". Also in 2007, Dell began using the slogan "Yours is here" to say that it customizes computers to fit customers' requirements (Dell XPS M1530 battery) .

Criticisms of Dell's marketing of laptop security

In 2008, Dell received press coverage over its claim of having the world's most secure laptops, specifically, its Latitude D630 and Latitude D830. At Lenovo's request, the (U.S.) National Advertising Division (NAD) evaluated the claim, and reported that Dell did not have enough evidence to support it (Dell XPS M2010 battery) .

Dell kiosks

Starting in 2002, Dell opened kiosk locations in shopping malls across the United States in order to give personal service to customers who preferred this method of shopping to using the Internet or the telephone-system. Despite the added expense, prices at the kiosks match or beat prices available through other retail channels. Starting in 2005, Dell expanded kiosk locations to include shopping malls across Australia, Canada, Singapore and Hong Kong (Dell Vostro 1000 battery) .

On January 30, 2008, Dell shut down all 140 kiosks in the U.S. due to expansion into retail stores such as Wal-Mart, Best Buy, and Staples all over the world.

Dell stores in the United States of America

In 2006, Dell Inc. opened one full store, 3,000-square-foot (280 m2) in area, at NorthPark Center in Dallas, Texas. It operates the retail outlet seven days a week to display about 36 models, including PCs and televisions. As at the kiosks, customers can only see demonstration-computers and place orders through agents. Dell then delivers purchased items just as if the customer had placed the order by phone or over the Internet (HP Pavilion dv9000 battery) .

Dell Inc. planned to use the Dallas store to house about three times as many products as it displayed in more than 160 kiosks in malls and airports. In addition to showcasing products, the stores also support on-site warranties and non-warranty service ("Dell Solution Station"). Services offered include repairing computer video-cards and removing spyware from hard drives.

On February 14, 2008, Dell closed the Service Center in its Dallas NorthPark store and laid off all the technical staff there (Hp 520 battery) .

Dell Partner Program

In late 2007, Dell Inc. announced that it planned to expand its program to value-added resellers (VARs), giving it the official name of "Dell Partner Direct" and a new Website . Dell Inc. realized that this program, once a small factor in Dell Inc. sales, had become a growing sector of its business and it desired to leverage this growing outlet for its products. It promised VARs who joined this program increased discounts on product and the ability to use the Dell name and logo in their marketing efforts. ConnectU became an early member of the program (SONY VGP-BPS13 Battery) .

The overall success of this program — as a new development for Dell Inc. — remains unclear.[citation needed]

Retail in the United States

In the early 1990s, Dell also sold its products through Best Buy, Costco and Sam's Club stores in the United States. Dell stopped this practice in 1994, citing low profit-margins on the business. In 2003, Dell briefly sold products in Sears stores in the U.S. In 2007, Dell started shipping its products to major retailers in the U.S. once again, starting with Sam's Club and Wal-Mart. Staples, the largest office-supply retailer in the U.S., and Best Buy, the largest electronics retailer in the U.S., became Dell retail partners later that same year (SONY VAIO VGN-FZ Battery) .

Retail around the World

As of the end of February 2008, Dell products shipped to one of the largest office-supply retailers in Canada, Staples Business Depot. In April 2008, Future Shop and Best Buy began carrying a subset of Dell products, such as certain desktops, laptops, printers, and monitors (Dell RM791 battery) .

Since some shoppers in certain markets show reluctance to purchase technological products through the phone or the Internet, Dell has looked into opening retail operations in some countries in Central Europe and Russia. In April 2007, Dell opened a retail store in Budapest. In October of the same year, Dell opened a retail store in Moscow (Toshiba Portege R200 Battery) .

In the UK, HMV's flagship Trocadero store has sold Dell XPS PCs since December 2007. From January 2008 the UK stores of DSGi have sold Dell products (in particular, through Currys and PC World stores). As of 2008, the large supermarket-chain Tesco has sold Dell laptops and desktops in outlets throughout the UK (Toshiba Satellite M60 battery) .

In May 2008, Dell reached an agreement with office supply chain, Officeworks (part of Coles Group), to stock a few modified models in the Inspiron desktop and notebook range. These models have slightly different model numbers, but almost replicate the ones available from the Dell Store. Dell continued its retail push in the Australian market with its partnership with Harris Technology (another part of Coles Group) in November of the same year (Dell Studio 1555 Battery) .

In addition, Dell expanded its retail distributions in Australia through an agreement with discount electrical retailer, The Good Guys, known for "Slashing Prices". Dell agreed to distribute a variety of makes of both desktops and notebooks, including Studio and XPS systems in late 2008. Dell and Dick Smith Electronics (owned by Woolworths Limited) reached an agreement to expand within Dick Smith's 400 stores throughout Australia and New Zealand in May 2009 (1 year since Officeworks — owned by Coles Group — reached a deal) (Dell Vostro 1400 Battery) .

The retailer has agreed to distribute a variety of Inspiron and Studio notebooks, with minimal Studio desktops from the Dell range. As of 2009, Dell continues to run and operate its various kiosks in 18 shopping centres throughout Australia. On 31 March 2010 Dell announced to Australian Kiosk employees that they were shutting down the Australian/New Zealand Dell kiosk program (

Dell Vostro 1500 Battery) .

Education K12 Market

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Please help improve this article by adding reliable references. Unsourced material may be challenged and removed. (August 2010)

There have been many different definitions to the "Intelligent Classroom" over the last 10 years. Some of the definitions are as vague as putting an interactive white board and a projector in the room. Others are more detailed and include specific content (Toshiba Satellite Pro M50 Battery) .

Dell Corporation has been a leader for years and has had several different versions of the “Intelligent Classroom”. The most current definition is: “through its ability to stimulate learning on multiple levels, technology can enhance the classroom experience for both teachers and student”.

Other corporations and products have included other definitions. One of these includes: “The most important part of the Intelligent Classroom is the ...Students, Teacher, and the Educational Interaction”. This view stresses the importance of the educational interaction rather than just products (Dell Vostro 1510 Battery) .

Typical technology used in an Intelligent Classroom would include a projector, computer, sound, student response systems, video distribution, and IP TV. All of these products would have one goal, and that is to improve the learning experience for the students. If implemented correctly, Media Rich Curriculum (MRC) is now the center piece of the classroom rather than the technology (Dell Latitude XT2 Tablet PC Battery) .

Video Distribution on a local area network requires these key features: A properly designed network and video distribution equipment. A general guideline can be followed if questions are brought up regarding the ability of a specific network to support video distribution: "If the network can support VoiP (Voice Over IP) the network should support video distribution." While this is a general statement, it does help educators set a guideline for implementing MRC on a network going to a classroom (Dell Vostro A90 Battery) .

Competition

Dell's major competitors include Apple, Hewlett-Packard (HP), Acer, Toshiba, Gateway, Sony, Asus, Lenovo, IBM, Samsung, and Sun Microsystems. Dell and its subsidiary, Alienware, compete in the enthusiast market against AVADirect, Falcon Northwest, VoodooPC (a subsidiary of HP), and other manufacturers. In the second quarter of 2006 Dell had between 18% and 19% share of the worldwide personal computer market, compared to HP with roughly 15% ( HP Pavilion DV7 Battery).

In late 2006, Dell lost its lead in the PC-business to Hewlett-Packard. Both Gartner and IDC estimated that in the third quarter of 2006, HP shipped more units worldwide than did Dell. Dell's 3.6% growth paled in comparison to HP's 15% growth during the same period. The problem got worse in the fourth quarter, when Gartner estimated that Dell PC shipments declined 8.9% (versus HP's 23.9% growth). As a result, at the end of 2006 Dell's overall PC market-share stood at 13.9% (versus HP's 17.4%) (Toshiba Satellite Pro M10 Battery).

IDC reported that Dell lost more server market share than any of the top four competitors in that arena. IDC's Q4 2006 estimates show Dell's share of the server market at 8.1%, down from 9.5% in the previous year. This represents a 8.8% loss year-over-year, primarily to competitors EMC and IBM (Dell Inspiron 300M Battery) .

Partnership with EMC

The Dell/EMC brand applies solely to products that result from Dell's partnership with EMC Corporation.[citation needed] In some cases Dell and EMC jointly design such products; other cases involve EMC products for which Dell will provide support — generally midrange storage systems, such as fibre channel and iSCSI storage area networks. The relationship also promotes and sells OEM versions of backup, recovery, replication and archiving software (Dell Latitude D610 Battery).

On December 9, 2008, Dell and EMC announced the multi-year extension, through 2013, of their strategic partnership that began in 2001. In addition, Dell plans to expand its product line-up by adding the EMC Celerra NX4 storage system to the portfolio of Dell/EMC family of networked storage systems, as well as partnering on a new line of de-duplication products as part of its TierDisk family of data-storage devices.